pleasecomplain typepad.com

Please Complain

Saturday, 02 June 2007. The lessons of Dell. Yesterdays post about the Dell customer who couldnt work out how to turn off his computer actually has a lot of lessons for consumers and for businesses. Dont take it personally. Still be helpful if you can. Dont make it so hard for people to complain by asking them a million questions before helping them. Make sure they can clearly understand your complaint ie. dont yell if you can help it. Posted at 1128 PM in Handling complaints. Friday, 01 June 2007.

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Please Complain

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Saturday, 02 June 2007. The lessons of Dell. Yesterdays post about the Dell customer who couldnt work out how to turn off his computer actually has a lot of lessons for consumers and for businesses. Dont take it personally. Still be helpful if you can. Dont make it so hard for people to complain by asking them a million questions before helping them. Make sure they can clearly understand your complaint ie. dont yell if you can help it. Posted at 1128 PM in Handling complaints. Friday, 01 June 2007.

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The site states the following, "Yesterdays post about the Dell customer who couldnt work out how to turn off his computer actually has a lot of lessons for consumers and for businesses." I noticed that the web site said " Still be helpful if you can." They also stated " Dont make it so hard for people to complain by asking them a million questions before helping them. Make sure they can clearly understand your complaint ie. dont yell if you can help it. Posted at 1128 PM in Handling complaints. Friday, 01 June 2007."

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